We accept online orders for gelato or sorbetto to ship UPS Ground to the following Western states: California, Nevada, Oregon, Washington, Utah, Arizona, and Idaho.  We will ship UPS Two Day Air to the other states.

Shipping a frozen product is tricky. We only ship on Tuesdays, so your order must be with us by the previous Saturday midnight for us to churn, pack, and ship it on time. We pack the gelato or sorbetto in a reusable foam chest with dry ice; when you receive it please place it in a freezer immediately! We use UPS two day delivery, so that the chest gets delivered by Thursday.

Unfortunately neither UPS nor Naia can be responsible for a melted product if no one receives the package in-person upon first delivery. As well, we cannot accept returns of gelato or sorbetto, sorry.

Please keep track of the UPS tracking number we give you, and please be ready to receive the order in-person. If the order is a gift, please give the gift receipient the UPS tracking number and let them know they need to be ready to receive the order in-person. (They would not want to be surprised with melted gelato or sorbetto on their doorstep!)